We have a set of six values which drive our core behaviours across the group.
These values form the foundations of our culture, defined by an agile and entrepreneurial approach to serving our colleagues, the business and our customers.
Make informed decisions and act quickly. Be agile in the way we work together and deliver for our customers
Be imaginative, adventurous and curious. Develop inspirational ideas and innovative solutions
Share your thoughts freely and always stay open to new ideas. Listen to others, be positive and engage in communications
Safe, reliable and responsible. Take pride in our work and do the right thing for our customers and each other
Have fun and be helpful. Enjoy working together to deliver great performance
Be inclusive, honest and respectful to everyone, whatever their role or experience
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of staff completed our What Matters engagement survey in 2016